Privacy Policy
Last Updated: 12/25/2025
1. Information We Collect
We collect the following personal information when you use our app:
- Name
- Email address
- Phone number
- Delivery address and location entered manually by the user
- Device information (such as device type, operating system, and app version)
2. How We Use Your Information
We use this information to:
- Create and manage user accounts
- Authenticate users and enable login functionality
- Process orders and deliveries
- Communicate with users regarding their orders or support requests
- Improve app performance, stability, and security
3. Firebase Services
Our app uses Firebase services (provided by Google) for:
- Authentication
- Analytics
- Crash reporting
- Data storage
Firebase may collect device and usage data in accordance with Google's Privacy Policy.
4. Data Storage and Security
Your data is securely stored using industry-standard security measures. We take reasonable steps to protect your personal information from unauthorized access, loss, or misuse.
5. Data Sharing
We do not sell or share your personal data with third parties, except as required to operate the app (such as Firebase services) or when legally required.
Third-Party Services: We share data with the following service providers:
- Google Firebase: For authentication, analytics, crash reporting, and data storage
- Payment Processors: For processing transactions (if applicable)
6. Legal Basis for Processing
We process your personal data based on the following legal grounds:
- Consent: When you provide explicit consent for specific data processing activities
- Contract Performance: To fulfill our services and process your bookings
- Legitimate Interest: To improve our app performance and provide customer support
- Legal Obligation: To comply with applicable laws and regulations
7. Data Retention
We retain your personal information for as long as necessary to provide our services and comply with legal obligations. You can request deletion of your account and data at any time through our account deletion process.
8. Your Rights
You have the right to:
- Access your personal information
- Correct inaccurate information
- Request deletion of your data
- Withdraw consent for data processing
- File a complaint with relevant authorities
9. Children's Privacy
Our app is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected such information, we will delete it promptly.
10. Changes to This Policy
We may update this privacy policy from time to time. We will notify you of any changes by posting the new "Privacy Policy" on this page and updating the "Last Updated" date.
11. Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us:
Email: privacy@padelcourts.com
Phone: +961 76006297
Address: Saida, Lebanon